
Trauma and attachment informed family placements for children and young people with complex needs


Useful Contacts
Your Rights
You can find information about your rights and have your say about living in foster care by contacting the Children’s Rights Director for England.
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You can write to the Director at:
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Office of the Children’s Rights Director
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Ofsted
Aviation House
125 Kingsway
London
WC2B 6SE
Or you can call the free phone number 0800 528 0731
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Or you can visit the website www.Rights4Me.org
Complaints
Ombudsman
If you have a complaint about a local government service, such as social services, benefits or education, you can contact the local government Ombudsman.
You can write to:
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Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Or you can call 0300 061 0614
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Or you can text ‘call back’ to 0762 480 4299
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Or you can email advice@lgo.org.uk
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Or you can visit the website www.lgo.org.uk and download the complaints leaflet for young people
Ofsted
If you have a complaint about Phoenix, or any aspect of your care, or if you want to give some feedback, you can contact the Chief Inspector of Ofsted. Ofsted inspects Phoenix regularly to ensure that it is meeting standards for young people.
You can write to:
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Chief Inspector, Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD
Or you can call 0300 123 1231 between 8.00am - 6.45pm, Monday - Friday
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Or you can email enquiries@ofsted.gov.uk
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You can visit the Ofsted website at www.ofsted.gov.uk
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The registration number of Phoenix Fostering is: SC357652
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Bullying
Kidscape is an excellent organisation with a website containing loads of information about bullying. They provide help and advice and lots of useful links in your area.
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Child Protection
To get support and advice about child abuse and child protection, you can contact the following agencies:
NSPCC
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Free phone: 0800 800 5000
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Child Line
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Free Phone: 0800 1111
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Living in or Leaving Care
An advocacy and support service for children and young people living in and leaving care is:
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Voice Freefone: 0808 8005792
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Email: info@voiceyp.org
The Who Cares? Trust also has lots of advice and information for young people living in care and care Leavers:
Leading our Lives is the Fostering Network’s website for fostered children young people:
Phoenix
Phoenix Fostering
Queens Meadow
Wigmore
Herefordshire
HR6 9UZ
01568 771961
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